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  Modernizing customer relationship strategies for some companies means refining their CRM platforms to encourage customer loyalty. Today, the customer experience journey can no longer fully succeed without bringing social media channels into the mix. According to contact center software firm  Playvox , to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This commitment includes consistent accessibility via email, chat, phone, and social media. Playvox is a cloud-based platform to help quality assurance teams monitor agents’ performance and streamline customer service processes. It includes support for social media. The company increasingly sees its customers adopting social media as a standardized business practice, noted its Chief Product Officer, Alex Bullen. A significant aspect of Playvox’s mission centers around guiding brands through the intricate process of transforming CRM pla...

  Share IMAGE SOURCE, Ofcom has looked at how easy it is for people to access the terms and conditions set by six platforms. It found advanced reading skills were needed to understand them. It also found their complexity and length meant they were unsuitable for children. Jessica Zucker, online safety policy director at Ofcom, said: "Terms and conditions are fundamental to protecting people, including children, from harm when using social video sites and apps. "That's because the reporting of potentially harmful videos - and effective moderation of that content - can only work if there are clear and unambiguous rules underpinning the process," she added. "Our report found that lengthy, impenetrable and, in some cases, inconsistent terms drawn up by some UK video-sharing platforms risk leaving users and moderators in the dark." According to the watchdog, at nearly 16,000 words, OnlyFans has the longest terms of service, which would take its adult users more ...